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Warranty Information
What you can expect when you receive your scooter.
All SCOOTSMART™ scooters come with a standard 12-month warranty. This 12-month warranty is a full parts exchange warranty.
If a covered part breaks while the scooter is under warranty, you must contact us to file a warranty claim using the Warranty Claim Form and attaching a picture of the broken part. A customer service representative will give you the address of our customer service center and instructions on how to ship us the broken part. You must pay for the shipment of the broken part to our service center. When we receive the broken part, we will ship you a replacement part free of charge.
SCOOTSMART™ makes every effort to ensure that products are free of defects or damages before shipment from the warehouse. Please inspect your new scooter immediately upon receipt. Note that plastic parts (color coordinated housings, etc.) are not covered by the warranty. It is therefore imperative that goods received damaged are reported immediately so that the appropriate claim may be submitted to the shipping carrier. Minor scratches caused from shipping and handling or "blems" are not considered replaceable damage as they do not affect the functionality of the scooter, moped, and motorcycle. In the event that replacement part is needed, we will only ship items free of charge to the original shipping address.
Why do you need my part?
We need your part for several reasons.
- We need to verify your replacement part is the correct one to send to you.
- We require the part back so we may monitor defective parts.
- We need to verify that your part is in fact defective. Many times we receive parts that are not defective at all.
- Items under warranty must send parts back to get free exchanges.
REPAIRED COMPONENTS:
If the components are repaired under the terms of this agreement, they will be repaired or replaced with component parts of like kind and quality.
REPLACEMENT PARTS POLICY:
Once the warranty claim is established, customers are required to return the defective part. Once the defective part is received by SCOOTSMART™, we will send out a replacement of the part received.
LABOR TO REPAIR OR REPLACE PARTS:
SCOOTSMART™ does not pay or reimburse any labor cost under any circumstances.
COVERAGE AND LIMITATIONS:
scooters are shipped out 95% assembled. We recommend you have a professional mechanic (any small engine repair shop, motorcycle shop, or local auto repair shop) assemble your new motorized vehicle to assure it's in good working condition. We will give you authorization to assemble your scooter without voiding the warranty if you have mechanical ability and can demonstrate that over the phone. Subject to the limitations stated in this agreement, SCOOTSMART™ agrees (at its sole discretion and election) to replace a covered component if the covered component fails as a result of one or more of the internal lubricated parts within the component stated warranty period from the date of purchase, while the component is being used under the conditions and in the manner specified by its original manufacturer. Warranty does not extend to those items identified as standard "wear and tear" items ( belts, tires, or batteries, etc...). Warranty also does not extend to plastic parts, or panel including color coordinated housings.
THIS AGREEMENT AND WARRANTY IS VOID IF ANY OF THE FOLLOWING IS TRUE:
- The customer does not use a professional mechanic unless given permission by SCOOTSMART™ to assemble the scooter. Proof of this is required for warranty claims.
- The damage to the component is caused by an accident.
- The customer fails to follow the minimum maintenace and break-in requirments suggested by the manufacturer and fails to provide proper service documents.
- The damage to the product is caused during shipping.
- Product is used in a manner which it was not designed for.
- The product is modified in anyway.
- The product is used in rental business.
Please understand that this warranty does not cover misuse or broken parts caused by the user, an accident, or any other event. The manufacturer disclaims all responsibilities such as injury and all other damages that are incurred while using this unit. Absolutely no returns on gas scooters. A 20% re-stocking fee will be added to items that are sent back. Shipping charges are non refundable. We are not responsible for damages caused by the carrier, it is up to you to file a claim against the shipping company. If you ship the scooter to us for repairs you must pay the shipping charges both before and after the repairs. Make sure that you send the scooter insured. We will not be responsible for damages caused during shipping. ALL items must be in original packaging with the original boxes and must contain all original materials, tools, trunks, keys, etc.
PURCHASING RESPONSIBILITY:
Purchaser understands the nature of riding mopeds and motorcyle riding activities and acknowledges that he or she is qualified to operate a scooter as purchased from SCOOTSMART™. Person understands they must abide by state laws and be in proper physical condition to ride a moped scooter. Purchaser is also responsible to inspect and insure moped before using it to make sure that the moped is safe to use and in riding order.
Laws vary from state to state, and SCOOTSMART™ makes no guarantees or claims that the moped you purchase is legal for operation in your particular city, county or state. If required in your city or state, purchaser is responsible to operate and register moped in accordance with state and local laws and ordinances. Every moped comes with a Certificate of Orgin (MCO), from the factory. We can also provide a Bill of Sale, if needed. The moped has an engraved VIN nameplate on the frame. Beyond that, we can not provide any further documentation or paperwork.
For more information please contact us via email: sales@scootsmart.com
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